Shipping policy
Shipping
Where We Ship
We ship anywhere in the continental US. We cannot reach Alaska, Hawaii, or US territories yet, since the longer trip is not kind to live plants.
Delivery Speed
Your plants ship from Florida (East Coast) or California (West Coast) within 1 to 2 business days of your order, up to 4 during our busiest seasons. Most arrive 3 to 6 business days after they leave, depending on where you live.
We ship standard ground only. Live plants travel happiest with a smooth, steady ride and careful packaging, so that is what we use.
Shipping Costs
Free shipping on orders of $99 or more. Under $99, shipping is based on what you order:
- A single 4-inch plant: $9.99
- A 6-inch plant, or two to three 4-inch plants: $14.99
- Larger orders, like a 4-inch and a 6-inch together, or most bundles: $19.99
- The largest orders under $99: $24.99
You'll see the exact amount at checkout before you pay.
Cold Weather
During cold months, we monitor delivery weather. If your destination forecasts below 45°F during transit, we may add Winter Shipping Protection (insulated packaging plus a 72-hour heat pack) to keep your plant safe. If forecasts drop below 0°F, we pause shipping entirely until conditions improve and notify you.
Order Tracking
You'll receive a tracking number by email when your order ships. Tracking updates appear within 24 hours of shipment.
Lost or Damaged Packages
If a carrier reports a package as delivered but you didn't receive it, contact the carrier directly to file a claim. We can help with the process but can't replace packages that tracking shows as delivered.
If a carrier delay results in a damaged plant, that is covered by the Arrives Alive Guarantee. Email us within 30 days of delivery with photos.
Contact
Email support@myhappyhouseplants.com. We respond within 24-48 hours.