Arrives Alive Guarantee

Every plant we ship is backed by our Arrives Alive Guarantee. If your plant arrives damaged, dies, or declines noticeably in its first 30 days, we'll replace it free.

• Plants that arrive damaged in transit (crushed, broken, frostbitten)
• Plants that arrive dead or visibly unhealthy
• Plants that decline significantly within 30 days of delivery despite reasonable care

Email support@myhappyhouseplants.com within 30 days of delivery with:

• Your order number
• A clear photo showing the full plant
• Close-up photos of the damage or decline
• A brief description of what happened

We respond within 24-48 hours and ship a replacement at no cost. If the same plant is out of stock, we'll work with you on store credit or an equivalent substitute.

• Plants that have been repotted within the first 4 weeks of arrival (see "Why we ask you to wait" below)
• Plants that died from clear neglect (completely dry soil, prolonged darkness, no water for weeks)
• Plants past the 30-day window
• Normal shipping stress: a few yellow leaves, minor leaf drop, or slight wilting that resolves with proper care in 1-2 weeks
• Non-plant items (pots, accessories, care products)—these are final sale unless they arrive damaged in transit
• Cold-weather damage on orders shipped without Winter Shipping Protection during a triggered cold-weather forecast

Plants experience two stresses when they ship: environmental change (light, humidity, temperature) and physical handling. Repotting adds a third—root disturbance—and stacks the shocks.

Most plants need 4-6 weeks to acclimate before they can handle being repotted. If you repot in the first 4 weeks and the plant declines, we can't tell whether the cause was shipping, transit, or repotting stress, so the guarantee doesn't apply.

Keep your plant in its nursery pot for the first month. If you want a decorative pot, slip the nursery pot inside it.

Because plants are living things and can't be returned the way an electronics product can, we offer free replacement plants rather than refunds. If we can't fulfill a replacement, we'll work with you on store credit or an equivalent plant.

Need to cancel or change an order? Email us within 12 hours of placing it. After that, the order enters fulfillment and can't be modified.

Email us—we respond within 24-48 hours.

support@myhappyhouseplants.com