Refund policy
Refunds & Returns
Due to the living nature of our products, we don't offer refunds, returns, or exchanges on plants.
Instead, every plant ships with our Arrives Alive Guarantee, if something goes wrong in the first 30 days, we'll replace your plant free.
Arrives Alive Guarantee
What's covered:
- Plants that arrive damaged in transit (crushed, broken, frostbitten)
- Plants that arrive dead or visibly unhealthy
- Plants that decline significantly within 30 days of delivery despite reasonable care
How to file a claim:
Email support@myhappyhouseplants.com within 30 days of delivery with:
- Your order number
- A clear photo showing the full plant
- Close-up photos of the damage or decline
- A brief description of what happened
We respond within 24-48 hours and ship a replacement at no cost. If the same plant is out of stock, we'll work with you on store credit or an equivalent substitute.
What's not covered:
- Plants repotted within the first 4 weeks of arrival (repotting voids the guarantee)
- Plants that died from clear neglect (completely dry soil, prolonged darkness, no water for weeks)
- Plants past the 30-day window
- Normal shipping stress: a few yellow leaves, minor leaf drop, or slight wilting that resolves with proper care in 1-2 weeks
- Cold-weather damage on orders shipped without Winter Shipping Protection during a triggered cold-weather forecast
- Carrier delays, misroutes, or loss after carrier hand-off
- Incorrect or incomplete shipping addresses
One replacement per order claim.
Why we ask you to wait before repotting
Plants experience two stresses when they ship: environmental change (light, humidity, temperature) and physical handling. Repotting adds a third, root disturbance, and stacks the shocks. Most plants need 4-6 weeks to acclimate before they can handle being repotted. Keep your plant in its nursery pot for the first month. If you want a decorative pot, slip the nursery pot inside it.
Replacement Only — No Refunds
Because plants are living things and can't be returned the way an electronics product can, we offer free replacement plants rather than refunds. If we can't fulfill a replacement, we'll work with you on store credit or an equivalent plant.
Non-Plant Items
Pots, accessories, and care products are final sale unless they arrive damaged in transit. Damaged non-plant items follow the same claim process, email us within 30 days with photos.
Order Cancellations
You can cancel or modify an order within 12 hours of placing it. After that, the order enters our fulfillment process and can't be changed. We can't combine multiple orders or modify items once an order has shipped.
If you need to update your shipping address, contact us before the order ships, we have a tight cancellation window because plants move quickly through fulfillment.
Contact
Email support@myhappyhouseplants.com — we respond within 24-48 hours.