Plant Care Questions? We've Got Answers

This depends on the plant species, pot size, and environment. As a general rule, most houseplants prefer to dry out slightly between waterings. Check the top 1-2 inches of soil - if it's dry, it's time to water.

Watering frequency guide:

• Succulents: Every 7-14 days
• Tropical plants: Every 5-10 days
• Ferns: Every 3-7 days (prefer consistent moisture)

Pro tip: Water thoroughly until water drains from the bottom, then empty the saucer after 30 minutes.

Most houseplants thrive in bright, indirect light near a window. Avoid direct sunlight which can scorch leaves, and very dark corners where plants can't photosynthesize properly.

Light requirements by plant type:

• Low light: Snake plants, ZZ plants, pothos
• Medium light: Monstera, fiddle leaf fig, rubber tree
• Bright light: Succulents, cacti, string of hearts

We include detailed care cards with every purchase to help you find the perfect spot!

Yellow leaves can indicate several issues, but don't panic! This is usually fixable:

Common causes:

• Overwatering: Most common cause. Check if soil is soggy and reduce watering frequency
• Underwatering: Soil completely dry, leaves crispy. Increase watering gradually
• Natural aging: Lower leaves naturally yellow and drop as plants grow
• Light stress: Too much direct sun or insufficient light

Quick fix: Remove yellow leaves, adjust watering schedule, and ensure proper light conditions.

We ship nationwide with care to ensure your plants arrive healthy and happy!

Shipping times:

• Standard shipping: 3-5 business days
• Express shipping: 1-2 business days
• Local delivery: Same day or next day (select areas)

Special plant packaging: All plants are carefully packaged with protective materials and include care instructions for post-shipping recovery.

Shipping days: We ship Monday-Wednesday to ensure plants don't sit in transit over weekends.

Yes! We offer free standard shipping on orders over $75 within the continental US.

Shipping costs:

• Orders under $75: $12.99 standard shipping
• Express shipping: Additional $15.99
• Hawaii & Alaska: Additional shipping charges apply

Pro tip: Bundle multiple plants or add care accessories to reach the free shipping threshold and save money!

Every plant ships with our Arrives Alive Guarantee. If your plant arrives damaged or declines noticeably in its first 30 days, we'll replace it free.

To file a claim:

• Email us within 30 days of delivery at support@myhappyhouseplants.com
• Include your order number, a clear photo of the full plant, and close-up photos of the damage
• Add a brief description of what happened

We respond within 24-48 hours and ship a replacement at no cost. If the same plant is out of stock, we'll work with you on store credit or an equivalent substitute.

Please note: Normal shipping stress (a few yellow leaves, minor leaf drop, slight wilting) typically resolves within 1-2 weeks with proper care and isn't covered as damage. View the full guarantee →

Due to the living nature of our products, we don't offer refunds, returns, or exchanges on plants. Instead, every plant ships with our Arrives Alive Guarantee—if something goes wrong in the first 30 days, we'll replace your plant free.

What's covered:

• Plants that arrive damaged in transit
• Plants that arrive dead or visibly unhealthy
• Plants that decline significantly within 30 days of delivery despite reasonable care

What's not covered:

• Plants repotted within the first 4 weeks of arrival (repotting voids the guarantee)
• Plants that died from clear neglect
• Normal shipping stress that resolves with proper care

Non-plant items: Pots, accessories, and care products are final sale unless they arrive damaged in transit.

View the full Arrives Alive Guarantee →

Need to cancel or modify your order? Please contact us within 12 hours of placing your order.

Important notes:

• After 12 hours, orders enter our fulfillment process and cannot be canceled or modified
• We cannot combine multiple orders once placed
• If you need to update your shipping address, reach out before your order ships

Contact us: Email support@myhappyhouseplants.com with your order number as soon as possible.

Plant safety is important to us! We clearly label all our plants for pet safety and offer a great selection of pet-friendly options.

Pet-safe plants we carry:

• Spider plants
• Boston ferns
• Prayer plants
• Ponytail palms
• Parlor palms

Safety features:

• Clear pet safety labels on all product pages
• Dedicated pet-safe plant collection
• Safety information included with every order

Note: Even pet-safe plants should be kept out of reach as large quantities can still cause stomach upset.

We're here to help! Our friendly plant experts are available to assist you.

Contact us:

• Email: support@myhappyhouseplants.com
• Response time: 24-48 hours
• Contact form: Available on our Contact Us page

When contacting us, please include:

• Your order number
• Clear photos if reporting an issue
• A brief description of your question or concern

We respond to all inquiries within 24-48 hours and will work with you to find the best solution.

Yes! Our plant experts are here to help you succeed long after your purchase.

Free support includes:

• Email support: Plant care questions answered within 24-48 hours
• Care guides: Detailed digital guides for every plant
• Care cards: Included with every order

Contact us: Email support@myhappyhouseplants.com with any plant care questions—we love helping plants thrive!